Support

Open Settings → Purchases → Restore purchases (also at the bottom of the Shop) while signed in to the same Apple Account you bought with. This brings back subscriptions and permanent unlocks such as the Fusion Reactor.

Crystals, packs and other items you already received are part of your colony save, not of your Apple purchases, so Restore cannot add them again. They come back with your cloud save (see below).

Most purchases arrive within seconds. If you see "Verifying purchase…", keep the game open and online for a minute, then close and reopen it. The game retries on its own, and every purchase is delivered exactly once, even after a crash.

If items are still missing after an hour, email us with the date and time, the product name, and the Order ID from Apple's receipt email (or from reportaproblem.apple.com).

Apple handles payments, so refunds are requested from Apple at reportaproblem.apple.com. When a refund is approved, the items from that purchase are removed from your colony.

On your iPhone or iPad open Settings → your name → Subscriptions and choose Terraform Tycoon. Turn off auto-renew at least 24 hours before the end of the current period to avoid the next charge. Deleting the game does not cancel a subscription. You keep your perks until the period you paid for ends.

Eligible new subscribers can try Commander weekly for free. If you do not cancel at least 24 hours before the trial ends, it becomes a paid weekly subscription at the price shown when you started it.

Commander claims every Dispatch for you, boosts income and adds daily Crystals and Super Taps. Governor includes Commander and adds the Expedition Pass for every event and more. Supply Line is a monthly Crystal plan that stacks with both. Daily Crystals are added automatically for every day you are subscribed, even on days you do not play. After your first paid period you keep the Commander's Beacon or Governor's Spire keepsake forever, even if you cancel. The full, current list is on the subscription screen (Settings → Purchases → Commander Pass).

Yes, when you are online. The game saves on your device all the time and uploads a cloud save when you leave the game and every few minutes while you play. You can see the last sync in Settings → Save & account → Cloud save. We keep your 5 most recent cloud saves.

Usually not. Reinstall it on the same device and open it while online: the game signs in as the same player and downloads your newest cloud save. If you started a new colony first, the game asks which one to keep.

The safest way: on the old device open Settings → Save & account → Export save, copy the code, then on the new device use Import save and paste it. Setting up a new iPhone from an iCloud or encrypted backup of the old one usually carries your colony over as well. Then tap Restore purchases to bring back your subscriptions.

First make sure you are online and reopen the game so it can fetch your cloud save. If the game asked whether to keep this device's colony or the cloud backup and you picked the wrong one, email us right away with your colony name and the app version from Settings → About; we may be able to help from your recent cloud saves.

Yes. Everything except cloud save, leaderboards, colony visits, referrals, live events and purchase verification works offline. Your colony keeps earning while you are away, up to the offline limit.

No. There are no ads at all. Rewards that other games give for watching a video are free daily Dispatches here.

Email support@terraformtycoon.app with your colony name and the app version from Settings → About. See the Privacy Policy for what we delete and keep.